Frequently Asked Questions

These are some of the most frequently asked questions our clients have.

You can access your account securely online at any time by logging in with the username and password you established when creating the account. You may want to bookmark the login page. CLICK HERE TO LOGIN

Go to the login screen and select Forgot Username/Password. Your username and a new password will be sent to your email address.

Absolutely! You can make contributions to your IRA each year up to the annual limit directly from your bank account. Note that you must have earned income to contribute to a Traditional or Roth IRA, but for a Roth IRA your income must be under an IRS limit. 
You can always transfer or roll over money from another IRA or an employer-sponsored retirement plan into your TRUSS IRA.

Yes. By naming a beneficiary for your account, you ensure that upon your death, your remaining IRA assets will pass directly to the person(s) you intended. Your beneficiaries or the executor of your estate must provide a copy of a death certificate to Customer Support to start the process. Please contact Customer Service.

You always have full control over your account, including when you take withdrawals. Make sure you are aware of the tax consequences when you take a withdrawal:

Traditional, SEP and SIMPLE IRA withdrawals are generally taxable and are subject to an additional 10% early distribution tax penalty if you are under the age of 59½. 

Roth IRA withdrawals will not be taxable if you only withdraw amounts you have contributed. After that, if you withdraw investment earnings from your Roth IRA, the withdrawal will be taxable and subject to the additional 10% early distribution tax if you are younger than 59½ and have had a Roth IRA for less than five years